The reliability, availability, and performance of KLEKSI are of great importance to our users. Therefore, we monitor our infrastructure and applications 24 hours a day, 7 days a week. Behind the scenes, we continuously work on improving KLEKSI. This may consist of new functionalities, performance improvements, security updates, infrastructure optimizations, and planned maintenance.

We believe it is important to communicate transparently about this.


KLEKSI status page
KLEKSI has an official status page ( https://monitor.kleksi.com/status ) where you can track the current status of our services.

Via this page you can, among other things:

• Track the availability of our services in real time.
• Check if maintenance work is scheduled.
• Updates will follow during incidents or outages.
• See which parts of the platform are affected.
• Track the progress of solutions.
• Consult historical availability data.

This way, you are always up to date with the current status of the platform, without being dependent on emails or

contact with the support department.

We believe that transparent communication is an important part of professional software for museums, heritage institutions, archives, libraries, and private collection managers.


Continuous monitoring
KLEKSI is continuously monitored using professional monitoring and observability tools.

This gives us 24/7 insight into the performance, availability, and health of the platform.

We monitor, among other things:

• Availability (uptime)
• Server performance
• Memory and processor load
• SSL certificates
• Domain names and DNS settings
• Security notifications
• Virus and malware detection
• API performance
• Network connections
• Page load speeds
• Application errors

This monitoring enables us to often detect potential problems before users experience any inconvenience.


Real-time fault detection with Sentry
KLEKSI uses Sentry to monitor application errors. Sentry is a leading platform for real-time error detection and performance monitoring used by thousands of software companies worldwide. When an error occurs within KLEKSI, we automatically receive a notification.

This allows us to see immediately:

• Where the error occurred.
• Which user or action was involved.
• Which technical component has been affected.
• What impact the error has on the system.

This information helps us to quickly analyze problems and solve them in a targeted manner.


User feedback
In addition to automatic monitoring, users can also send feedback themselves when they experience a problem.

When an error is detected by the system, the user can provide additional information about what happened at the time of the error message.

This feedback is forwarded directly to our development team and linked to the technical error information collected by the monitoring system.

As a result, we have access not only to technical data but also to the user's context.

This helps us to reproduce and solve problems faster.


Rapid follow-up of incidents
Error and incident reports are processed in real time within our development environment.

Thanks to the combination of automatic monitoring, user feedback, and extensive error analysis, we can:

• Identify problems faster.
• Identifying the cause of errors.
• Limit the impact on users.
• Roll out corrections faster.

Improve the stability of the platform.
Our team actively follows up on these reports and continuously works on optimizing the performance and reliability of KLEKSI.


Availability and reliability
KLEKSI has been developed as a cloud platform where reliability, security, and continuity are central.

Through monitoring, automatic alerts, status reports, and preventive maintenance, we strive for the highest possible availability of our services.

In the unlikely event that a malfunction occurs, you can always follow the current situation via the status page and see what steps are being taken to resolve the problem.


Important
The current performance, availability, and any maintenance work of KLEKSI are always visible via the official status page. This gives you, as a user, continuous insight into the health of the platform and the progress of any incidents or maintenance work.