Frequently Asked Questions

Do you have any questions about the KLEKSI collection registration system? Below you will find the most frequently asked questions. Is your question not listed and do you have more questions? Please feel free to contact us via the contact form on this website. We will be happy to answer all your questions.

  • Is KLEKSI affordable for organizations with limited resources?

    Our pricing structure is based on the actual usage of our services, which depends on the amount of objects/descriptions in the system or the amount of data being processed. This approach allows us to offer competitive rates that are suitable for different usage scenarios.

  • Is KLEKSI multi-tenant and can it handle a large number of customers?

    KLEKSI is a cloud-based application (SaaS) that is naturally suited for diverse usage scenarios. The system is designed with scalability at its core, ensuring that speed is not affected even when more clients join. With advanced load balancing, workloads are efficiently distributed across multiple servers, resulting in optimal performance. In addition, the system can automatically scale up and down, ensuring consistent high performance regardless of user load. With unlimited user capabilities, KLEKSI provides a flexible and reliable solution for all your needs.

  • Is KLEKSI also available in other languages?

    Yes, KLEKSI is available in any language you want. KLEKSI is designed to provide an intuitive and user-friendly experience, regardless of a user’s language preference. Whether you want to search for information, create content, or collaborate with others, KLEKSI offers a versatile and customizable environment that meets your specific language needs.

    We understand the importance of cultural and language diversity, which is why we have made sure that KLEKSI is suitable for users all over the world. With support for multiple languages, users can feel comfortable and use the full functionality of the system, regardless of their language background.

  • Is it possible to configure functionalities and what effect does that have on the cost price?

    KLEKSI is designed and set up in such a way that customers can design their own environment. This makes KLEKSI very flexible and various structures and applications are possible in the system. There are no additional costs associated with configuring functionalities yourself.

  • Is it possible to provide different interfaces (with different sets of fields) depending on the target group or type of heritage?

    In KLEKSI it is possible to configure interfaces for any desired structure. This makes various applications possible for KLEKSI. There are no additional costs associated with configuring interfaces yourself. You can also save interfaces as favorites so that you can easily switch between multiple interfaces.

  • What about the migration approach, tooling and support?

    KLEKSI is developing tools that allow data from various systems to be easily imported into KLEKSI. Because KLEKSI is very flexible with the data structures, almost all systems are compatible with KLEKSI.

  • What costs should we take into account for updates?

    KLEKSI will always be in development. Because it is a SaaS application, all customers will benefit from it. The update costs are included in the licenses as standard.

  • Is there a possibility to share, reuse and link data?

    KLEKSI uses Linked Open Data, which means that KLEKSI complies with the Dutch standard: DERA (Digital Heritage Reference Architecture) of the NDE (Digital Heritage Network). This means that your public data is published via a SparQL endpoint and is therefore made accessible and searchable for researchers, for example.

  • How is the data made available on our web page?

    KLEKSI delivers a (custom-made) frontend as standard. This is easy to install (possibly by us) on your website. If desired, we can offer an API. The frontend contains a results page, a detail page per object and a fast advanced search function.

  • What about import capabilities and offline use?

    KLEKSI takes care of importing your data for a seamless transition. Because it is a cloud application, it is not possible to work completely offline. This makes your data safer because it is not stored locally.

    The possibility to work partly offline is on our roadmap. This allows you to continue working in the event of a temporary internet outage.

  • Is there a possibility to integrate with other applications?

    In theory it is possible to connect any system to KLEKSI. For this we need more information to come to a detailed answer that matches the application you want to integrate.

  • What about the flexibility of the data model?

    KLEKSI offers the user the possibility to set up and adjust his own data model, so that almost all data fits in KLEKSI.

  • How many versions of KLEKSI are there?

    There is always only 1 version of KLEKSI. KLEKSI is continuously developed for you. So you never have an outdated system and always the latest version. Customers with custom-developed functions also use the same version. The custom-developed functions are separate from this.

  • Can KLEKSI be linked to our existing website?

    Yes, KLEKSI can be linked to any website or integrated into an (existing) website.

  • Our website is maintained by an external agency or system administrator. How does communication take place?

    If your website is maintained by an external party or by a system administrator, you do not have to act as an intermediary for us. If changes are necessary, we will contact the external party directly (with your approval, of course). We try to relieve you of as much as possible so that you can continue to focus on your work.

  • Our data is stored in the cloud, do we retain ownership of our data?

    Yes, you remain the owner of your data at all times. We have chosen Amazon's cloud servers. One of the reasons is that Amazon Web Services (AWS) offers standard contract terms in accordance with the new European legislation and regulations regarding data and privacy. This way, your data remains within Europe and is also stored encrypted so that third parties cannot use your data.

  • How many collections can I create?

    You can create unlimited collections and subcollections in KLEKSI. Objects or descriptions can then be linked to 1 or more (sub)collections.

  • Can I also create subcollections?

    Yes, it is possible to create unlimited subcollections. You can also create subcollections within subcollections within subcollections, and this process can be repeated indefinitely.

  • Are images saved in high resolution?

    Yes, the images you upload to the DAM / file manager are preserved in their original state. When you choose to link an image to an object, a new (jpg) image is automatically generated without any loss of quality. This optimized image minimizes data traffic while using KLEKSI and ensures that visitors to the frontend of your website are relieved of long loading times.

  • What happens to the original images I place in KLEKSI?

    Images that you upload to the DAM / file manager are preserved in their original state. When you choose to link an image to an object, a new (jpg) image is automatically generated without any loss of quality. This optimized image minimizes data traffic while using KLEKSI and ensures that visitors to the frontend of your website are relieved of long loading times.

  • Is the original image used for the deep zoom function?

    The deep zoom function generates new images (blocks) from the original image. This technique divides the image into blocks that are loaded separately, allowing for smooth and seamless navigation even at extremely high resolutions. Users can easily zoom in, zoom out, and scroll around without any lag or stutter.

    Deep zoom allows images to be viewed at exceptionally high resolution, allowing users to explore details and small elements without compromising quality.

    Unlike loading the entire image at once, deep zoom only loads the currently visible portion of the image. This results in significantly reduced loading times, especially for large images. Your visitors don’t have to wait for the entire image to load before they can view it, resulting in an improved user experience.

    By breaking the original image into blocks and loading only the necessary parts, storage space is also saved. This is particularly useful when managing large collections of images or hosting images on a website, making more efficient use of server resources.

  • How much support time am I entitled to per month?

    By default, you are entitled to half an hour of support per month. A fair-use policy also applies here. If you occasionally need longer support, you will not be charged for this. If your organization structurally needs more support per month, we will discuss this with you and make agreements about this.

  • I have special wishes regarding KLEKSI, can these be integrated?

    Yes, KLEKSI is continuously being developed by us. In collaboration with museums and heritage institutions, new functions are developed that are then also available to other organizations. In this way, we create the best collection registration system available together with you. If you have specific wishes that only apply to your organization, we will discuss the possibilities with you.

  • How many objects can I place in KLEKSI?

    In KLEKSI you can add an unlimited number of objects. There is no limit on the number of objects; however, the data your objects use counts towards your total data usage.

  • What kind of objects can I document?

    KLEKSI is primarily designed for use in museums, archives and heritage institutions that are concerned with archiving and documenting objects and descriptions from antiquity. The system is extremely flexible and can be configured for almost any type of object or description. With KLEKSI you can define specific subjects, each with its own set of fields, the field types of which you can customize as desired. The versatility of KLEKSI makes it suitable for a wide range of applications, making it a valuable tool for a diverse target group.

  • Can a visitor to our website search our database?

    Yes, your website visitors can easily search for words. Our advanced search functionality is made possible by implementing elasticsearch. This allows suggestions to be shown to your visitors even when typos are made, optimizing the search experience. Furthermore, the KLEKSI frontend offers a powerful filter option that allows visitors to filter objects based on various properties. This gives them quick access to the specific information they are looking for.

  • Can I add multiple images to an object?

    Yes, it is possible to place multiple images with an object. In addition, you can also add images that you do not want to make public, such as images of defects or restorations that you want to document.

  • Can I create categories and subcategories myself?

    Yes, in KLEKSI there are standard categories and subcategories already set up for you. You can manage these yourself as you wish and add or remove them if necessary.

  • Can visitors to our website share the collection with friends and acquaintances?

    Yes, every collection and every object can be shared with friends and acquaintances via social media.

  • Are all objects and data public to visitors of our website?

    No, you can indicate for each object or per object data whether or not it may be made public. By default, an object or description that you create is set to 'Not public'. You will therefore have to manually activate it for the public yourself.

  • I don't want to make my collection public. Is that possible?

    Yes, you can also use KLEKSI for 'internal use' only.

  • Can I add the KLEKSI Frontend to my site myself?

    Sure! You will receive a user-friendly widget from us, composed of only three lines of code. You (or your website builder) can easily implement this on your website yourself, or if desired, we can take care of this for you free of charge. Our widget is maintained remotely and provided with updates and new functions. When it comes to new functions, you only need to activate them yourself. For regular updates such as small bug fixes or functional improvements, you do not have to do anything, that happens completely automatically.

  • How much does KLEKSI cost?

    The cost of KLEKSI depends on several factors, such as the chosen installation package, the license, the need for data migration, the current system from which data is being transferred, and the number of databases you are currently using.

    On this website you can easily calculate a price indication and provide us with the necessary information to prepare a quote. For more details about this, please visit the " Pricing " page, where you will find additional information about the costs and the application process.

  • Can data from my current system be imported?

    Yes, we can transfer the data from your existing collection to KLEKSI, regardless of the management system you are currently using. The condition is that the data from your current system can be exported to an accessible format.

    If exporting the data does not seem possible, our experts are ready to help you with this and ensure that the data is made available for migration in the right way.

  • Is it possible to get my own backup at our location?

    Sure, it is possible for an additional fee. We are ready to discuss the different options and associated costs with you, so that we understand your specific needs for implementation and data traffic. In addition, we work together with a reliable partner in the field of on-premises storage. We would very much appreciate it if we can put you in touch with them and realize a seamless connection.

Frequently Asked Questions about Data

Below you will find the most frequently asked questions about data storage. If your question is not listed and you have more questions, please feel free to contact us via the contact form on this website. We will be happy to answer all your questions.

  • Does the data remain the property of the museum or heritage organisation?

    Yes, the data remains the property of the museum or heritage organisation at all times.

  • Who has access to the data?

    We have full control over the content you upload to AWS services via KLEKSI. AWS provides a sophisticated set of access, encryption, and logging features to help us do this effectively. AWS provides APIs to configure access control permissions for all services we develop. AWS does not have access to or use your content for any purpose without our permission. AWS never uses or extracts information from your content for marketing or advertising purposes.

  • Where is the data stored?

    We have set up KLEKSI Europe as the AWS region where your content is stored, we only replicate and back up your content on servers within Europe. AWS will not move or replicate this content outside of Europe without our permission, except as necessary to comply with the law or a binding order of a government authority.

  • How is the data secured?

    We chose AWS in part because of its industry-leading encryption features to protect your data in transit and at rest, AWS provides the ability to manage our own encryption keys. These data protection features include:

    - Data encryption capabilities available in over 100 AWS services.
    - Flexible key management options using AWS Key Management Service (KMS)

  • What about content disclosure?

    AWS will never disclose Customer Content unless required to do so to comply with the law or a binding order of a government agency. If a government agency requests Customer Content from AWS, we will direct the government agency to request that information directly from KLEKSI. If we are required to disclose Customer Content to a government agency, we will promptly notify our customers so that they have an opportunity to seek a protective order or other appropriate remedy, unless prohibited by law.

  • What security guarantee does AWS provide over the data in KLEKSI?

    AWS has developed a Security Assurance Program that uses global privacy and data protection best practices to help you operate securely within KLEKSI and leverage their security control environment. These security and control processes are independently validated by multiple independent third-party assessments.