Frequently asked questions about data

Below you will find the questions we are most frequently asked about the storage of data. Is your question not listed and do you have more questions? Please feel free to contact us via the contact form on this website. We are happy to answer all your questions.

  • Does the data remain the property of the museum or heritage organisation?

    Yes, the data remains the property of the museum or heritage organization at all times.

  • Who has access to the data?

    We have full control over your content that you upload to the AWS services through KLEKSI.AWS provides an advanced set of access, encryption and logging functions so that we can apply it effectively.AWS provides APIs to configure access control permissions for all services we AWS does not access or use your content for any purpose without our permission. AWS never uses or extracts information from your content for marketing or advertising purposes.

  • Where is the data stored?

    We have set for KLEKSI Europe as the AWS region where your content is stored, we only replicate and back up your content on servers within Europe. AWS will not move or replicate this content outside of Europe without our permission, except as necessary to comply with the law or a binding order from a governmental authority.

  • How is the data secured?

    Among other things, we chose AWS for its industry-leading encryption features to protect your content in transit and at rest, AWS offers the ability to manage our own encryption keys. These data protection features include:

    - Data encryption capabilities available in over 100 AWS services.
    - Flexible key management options using AWS Key Management Service (KMS)

  • What about content disclosure?

    AWS will never disclose customer content unless required to do so to comply with the law or a binding order from a government agency. If a government agency sends AWS a request for customer content, it will direct the government agency to request that information directly from KLEKSI. If we are required to disclose customer content to a government agency, we will promptly notify our customers to enable them to seek a protective order or other appropriate remedy, unless prohibited by law.

  • What security guarantee does AWS offer over the data in KLEKSI?

    AWS has developed a security assurance program that leverages global privacy and data protection best practices to help you operate securely within KLEKSI and make the most of their security control environment. These security and auditing processes are independently validated by multiple independent third-party assessments.

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